questions about this data please contact 311OpenData@minneapolismn.gov
The data provided are public-facing
service requests that were taken by 311 contact center agents, or through
online and mobile applications, and entered the Lagan CRM system during 2016.
The two main identifiers of data, with which users of the open data should
converse with 311, are the Case ID and the Type Name field. Type name is the
common used title for a service request among city staff, 311, and the
community at large.
Case ID - Gives a unique identifying
number associated with each case.
Subject - This is the top level
hierarchy definition of a service request. It is most closely associated with a
Enquiry Type ID - An additional
identification number .
Reason - This is the 2nd level
classification of a service request and reflects a program name or a division
assigned to perform the service request.
Type - This is the 3rd level
classification describing what the service request specifically is for. It is
the most common designation description used in the city.
Title - Similar to the Type column,
this describes more details about the incident.
Open Date Time - This is the date
and time stamp when the department, program, or division assigned to complete
the task in a service request starts working that service request.
Case Status - If case status =
"0", it means the case is closed. If case status = "1", the
case is still considered open. All cases with a case status of "1"
should not have a closed date.
Closed Date Time - The date a
resolving department, division or program completed the service request.
XCoord & YCoord - This is the
coordinate the city provides of where the service request occurred in the WGS
84 web Mercator auxilliary sphere coordinate system.
Service Request Definition List
Abandoned Vehicle – a vehicle parked in a public right of way (street) that
appears to have been left by its owner in excess of 72 consecutive hours or
lacking vital component parts (City Ordinance 478.250).
Abandoned Vehicle – Open311 – vehicle reported abandoned via the Minneapolis
Abandoned/Illegally Parked Bicycle
– This is a report of an abandoned (or
missing parts) bike by owner or someone else
Air Pollution Complaint – air contaminants, fumes, or other offensive odors that occur
outdoors and impacts the environment.
Animal Complaint – Livability
– nuisance conditions such as barking
dog, stray pets
Animal Complaint – Public Health – abandoned, mistreated or uncared for animal, excessive
feces in yard causing health risks.
Barricade Pickup/Placement – request for City staff to deploy or remove barricades from
city street and or sidewalks.
Bicycle Lane Issue – complaint for users of bike paths to report
off-street bike path trail issues such as pavement, lighting, fencing, signs,
debris, overgrown vegetation, etc. phones or other nuisance conditions on city
Bridge Complaint – structural issue that needs attention
Chemical Spill – chemical contaminant spilled in any non-authorized
location in the city.
Commercial Food Safety/Sanitation
Complaint – unclean or unhealthy conditions
suspected at an eating establishment
Debris in the Street or Alley – branches, appliances, or general objects that are
blocking an alleyway or street.
Debris Alley/Street – Open 311 – Debris in street or alley reported via the Minneapolis
Emergency Pollution Complaint same as land, air, water but emergency requiring contact
Exterior Nuisance Complaint – nuisance conditions located on the exterior of a building,
such as long grass, debris or trash, or long weeds.
Exterior Nuisance – Self
Service – nuisance conditions reportable on
the 311 online applications on the website
Fence or Guardrail Maintenance – report about a fence or guardrail along a city street that
may be in disrepair
Fire Hydrant Snow Issue – snow is impeding the normal operation of a fire
hydrant….needs to be shoveled out.
General Street Complaint – non-specific problem with a street that does not fit
in any other type of street complaint
Graffiti complaint/reporting – tagger or gang graffiti on properties, public signs,
or any surface
Graffiti – Open 311 – graffiti complaint made via Minneapolis Mobile
Hydrant Issue – hydrant out of service, leaking water, damaged, etc
Illegal Dumping Complaint – report of waste being disposed at a location other
than where it was generated and there is proof of the dumping
Land Pollution Complaint – contaminant suspected in land that may require
environmental remediation to restore
Licensing Complaint – complaints or concerns about a business either
licensed by Minneapolis, or operating without a license.
Newspaper Box Complaint – newspaper boxes for community newspapers, shoppers, or even
major dailies in a state of disrepair, or not used, or obstructing the public
right of way.
Noise Pollution Complaint – excessive noise that disrupts peace and tranquility
Parking Meter Citation Issue report that a defective meter/pay station may have
cause the vehicle owner to get a ticket
Parking Meter Problem – parking meter in need of attention or maintenance…possibly
Parking Meter – Open311 – parking meter problem reported via Minneapolis
Parking Ramp/Lot Issue – problem with ramp such as lights out affecting
safety, mechanical problems with equipment, cluttered or unsafe stairwells.
Parking Violation Complaint – someone parked in a no parking zone, fire lane, etc.
Parking Violation – Open311 – parking violation made via Minneapolis Mobile Application
Permitted Work - report of concerns about construction work being done on
private property after a permit has been obtained
Pothole – report of pavement depression/defect
Pothole – Open311 – pothole reported via Minneapolis Mobile Application
Residential Conditions Complaint – a structural problem with a residential property
with 1-3 dwelling units, such as stairwell needing repair, or a chimney in
disrepair, or a broken window.
Residential Conditions Complaint HOD
(High Occupancy Dwelling) – a
conditions complaint for properties with 4 or more residential dwelling units,
or a mixed commercial and residential building, or a commercial building
Residential Conditions Complaint
Tenant – a complaint in which the tenant of a
1-3 unit residential dwelling unit is adversely affected by a condition in a
property, such as nuisance conditions like pests, or heat issues, or
Residential Conditions Complaint HOD
Tenant - this is a tenant complaint in
a residential building with 4 or more units, a mixed commercial and residential
building, or a commercial building complaint.
Residential Disability Zone – a vehicle parked in a zone reserved for disabled citizens
illegally, or periodically can be reported here.
Sand Barrell – request to have a sand barrel placed at a location in the
City of Minneapolis
Sewer Issues – report of sewer issues such as missing grate, odor,
plugged basin, manhole cover issue, sewer backup, etc.
Sidewalk Obstruction Complaint
– an object or overhanging bush or
tree that prevents public right of way on the sidewalk
Sidewalk Snow & Ice Complaint
– sidewalk that has not been
maintained after a snow event or in a melt refreeze cycle.
Sidewalk Snow and Ice – SS – sidewalk snow and ice complaint that is reported on the 311
Sidewalk Snow & Ice – Open311
– sidewalk snow & ice report via
Minneapolis Mobile Application
Sidewalk Structural Complaint – a sidewalk that is uneven, or fractured can be
reported on this service request.
Sidewalk Structural – Open311 – a sidewalk structural complaint made via Minneapolis
Sign Complaint – a sign that is not permitted in the city, like a
bandit sign for real estate purchasing companies, or other unwanted signs.
Snow – Illegal Dumping – complaint about snow being shoveled and dumped back into
the street or public right of way.
Snow & Ice Complaint – this is a snow and ice complaint in a city street or
Special Sweep – customer can request a street sweep of their street
due to dirt or loose debris in the street
Speed Wagon – a request for a speed indicator to be deployed on a city
right of way (street) to indicate vehicle speeds
Sports Equipment in Street – items that create obstructions for right of way in streets
like portable basketball hoops.
Street Light – New – a request for the city to deploy a new street light in a
given city street/alley
Street Light Trouble – street lights no longer working that need to be
Street Light Trouble – Open311
– street light issues reported via
Minneapolis Mobile Application
Streets Snow & Ice – Open311 – snow and ice complaint via Minneapolis Mobile
Traffic Sign – New – request for a new traffic sign at an intersection, or
somewhere in or near the public right of way
Traffic Sign – Removal – request for an existing traffic sign to be removed
Traffic Sign – Repair – request for a sign in some level of reported disrepair to be
repaired or restored to fully functional condition
Traffic Sign Repair – Open311 – sign repair requested via Minneapolis Mobile
Traffic Signal – New/Modification – a request for a new traffic light at an intersection
Traffic Signal Timing Issue – a problem with a light that causes delays or
spillover traffic in other intersections due to poorly or disproportionate time
given to one right of way over another.
Traffic Signal Trouble – signal has lights out or is malfunctioning in some
Traffic Signal Trouble – Open311
– traffic signal trouble reported via
Minneapolis Mobile Application
Trees Down – report about a tree or tree branch that is
obstruction the public right of way
Unpermitted Work – report that indicates concern that a citizen or contractor
is performing work on properties that requires a city of Minneapolis permit
Urgent Pollution Complaint – land, air, water pollution complaints that need immediate
Water Main Break – Report about water leaking or gushing from a main
Water Pollution Complaint – can report concerns about suspected water pollution
Water Quality Issues – reports about water having color, or fishy taste, or some
other concern about the quality of water.
Water Service Issue – report about frozen water pipes, leaks, low pressure, no
Zoning Ordinance Complaint – complaints about zoning regulations